Kevin Durant has access restored to his Coinbase bitcoin account, after years of being locked out

NBA star Kevin Durant has regained entry to his bevy of bitcoins, years after getting locked out of his Coinbase account. 

“We bought this mounted. Account restoration full,” Coinbase CEO Brian Armstrong stated Friday in a social media put up, replying to a tweet about Durant being locked out of his account on the cryptocurrency trade. 

The message comes just some days after Durant and his agent Wealthy Kleiman joked concerning the predicament at CNBC’s Sport Plan convention in Los Angeles.

“It is only a course of we have not been in a position to determine,” Kleiman stated Tuesday, referencing Coinbase’s account retrieval protocol. “However, bitcoin retains going up … so, I imply, it is solely benefited us.” 

Durant bought bitcoins on Coinbase in 2016, shortly after listening to concerning the token a number of instances throughout a dinner together with his then-Golden State Warriors teammates. 

Bitcoin was buying and selling at between roughly $360 and $1,000 in 2016, CoinGecko’s knowledge exhibits. Now, the digital asset is buying and selling at round $116,000, in response to the identical crypto knowledge supplier. 

Durant and his agent, who’re traders in Coinbase International and promote the enterprise on their sports activities and leisure web site Boardroom, didn’t disclose the dimensions of the basketball participant’s bitcoin holdings on the buying and selling platform.

The case has sparked a wider dialogue about Coinbase’s buyer providers, with a number of customers recounting on social media their difficulties receiving help from the corporate to regain entry to their accounts and troubleshoot different points. 

Their complaints kind the most recent requires Coinbase to overtake its help providers. In Might, Coinbase revealed that cybercriminals had bribed a couple of of its abroad buyer help brokers to leak prospects’ private knowledge. In 2021, Coinbase shoppers expressed their frustrations over the corporate’s new reside cellphone help line, with one dissatisfied consumer telling CNBC on the time that the service was “a joke.” 

On Friday, Armstrong addressed customers’ newest considerations over the standard of the agency’s help providers.

“We’re placing a giant give attention to getting higher at buyer help at each ends – enhancing merchandise so fewer individuals want help, and offering a quicker, larger high quality expertise once you do,” Armstrong stated Friday in an X put up. 

Coinbase didn’t instantly reply to CNBC’s request for extra touch upon what measures it could take to enhance its customer support. Earlier this week, the corporate informed CNBC that it gives an around-the-clock help hotline for its customers, along with providing self-help sources for fundamental troubleshooting.