Know-how leaders throughout Asia Pacific are beneath strain to ship greater than resilient programs and environment friendly operations. They’re anticipated to assist their organizations develop, adapt, earn belief, and switch rising applied sciences, particularly AI, into measurable enterprise worth. Forrester’s Know-how Awards acknowledge organizations that exhibit how expertise can turn out to be a real enterprise catalyst. This yr, Forrester is recognizing winners throughout three award classes: Know-how Technique Influence, Enterprise Structure, and Knowledge and AI Influence.
The Know-how Technique Influence Award acknowledges IT organizations that drive measurable enterprise outcomes via expertise technique. The award evaluates how IT leaders align expertise investments with enterprise objectives and ship outcomes that matter, utilizing Forrester’s Excessive-Efficiency IT lens of alignment, belief, and adaptivity.
The Enterprise Structure Award acknowledges organizations whose enterprise structure practices assist the enterprise make higher expertise choices, strengthen strategic alignment, and create sustained enterprise worth. Successful groups exhibit that enterprise structure is not only a governance operate, it’s a strategic functionality that connects enterprise outcomes, expertise decisions, working fashions, and future-state transformation.
The Knowledge and AI Influence Award acknowledges organizations that use information, analytics, and AI to ship measurable enterprise, buyer, operational, or innovation outcomes at scale. Successful organizations present how information and AI capabilities can transfer past experimentation to create trusted, repeatable, and differentiated influence throughout the enterprise.
Congratulations to the 2026 APAC winners:
- Know-how Technique Influence: Singtel
- Enterprise Structure: CLP Energy Hong Kong and Nan Shan Life Insurance coverage Co., Ltd.
- Knowledge and AI Influence: DBS Financial institution and Seize
Every winner demonstrates a unique dimension of expertise management, from high-performance IT technique to outcome-focused structure and scaled information and AI influence.
Know-how Technique Influence: Singtel
Singtel wins the 2026 Know-how Technique Influence Award for APAC for its multi-year IT transformation, Xcelerate, which turned IT from a standard help operate into an AI-native functionality that drives the enterprise. Recognising AI as a catalyst for enterprise transformation, Singtel aligned expertise with enterprise priorities by modernising its digital core, constructing a unified information and AI basis, and embedding AI throughout engineering, operations, and buyer experiences. Xcelerate lowered the applying panorama by 44%, lowered expertise obsolescence to beneath 10%, and created reinvestment capability by redirecting conventional IT spend into AI, digital platforms, and next-generation applied sciences. The transformation additionally strengthened system resilience, maintained service availability above 99%, and accelerated product launches from weeks to days. Buyer expertise improved via best-in-class NPS, easier digital journeys and AI-enabled buyer engagement. Singtel’s transformation reveals how a expertise group can construct trusted, adaptive, and strategically aligned capabilities that allow development, resilience, and aggressive differentiation in an AI-driven market.
Enterprise Structure: CLP Energy Hong Kong
CLP Energy Hong Kong gained the 2026 Enterprise Structure Award for remodeling enterprise structure from a standard governance operate into an outcome-driven functionality that orchestrates enterprise transformation at scale. As CLP concurrently superior main Buyer Expertise, Good Grid, and ERP packages whereas sustaining 99.999% electrical energy reliability for roughly 2.9 million buyer accounts, its structure group performed a pivotal position in aligning technique, funding priorities, expertise choices, and digital supply throughout the enterprise. By means of shared platforms, reusable structure patterns, and designers embedded inside transformation packages, CLP delivered measurable enterprise outcomes, together with a 20% enhance in digital adoption throughout cellular app and net channels, reaching roughly 1.5 million buyer accounts; a 90% discount in information latency, enabling close to real-time decision-making; elevated operational effectivity by 30% in ERP processes; and improved expertise funding effectivity by 15% throughout main transformation initiatives. CLP’s method demonstrates how enterprise structure can evolve from a governance operate right into a strategic driver of enterprise-wide transformation and enterprise worth.
Enterprise Structure: Nan Shan Life Insurance coverage Co., Ltd.
Nan Shan Life Insurance coverage Co., Ltd., wins the 2026 Enterprise Structure Award for remodeling enterprise structure right into a scalable engine for digital innovation and AI adoption. That is the corporate’s second consecutive yr receiving this honor, and this yr, it has achieved the highest prize. Slightly than treating structure as a governance self-discipline, Nan Shan embedded EA on the core of its digital transformation technique, utilizing reusable Structure Constructing Blocks (ABBs) and Answer Constructing Blocks (SBBs) to speed up the event of latest services. This method enabled the corporate to extend AI product supply from one to 4 options per season, scale back misinvestment prices from 36% to beneath 10%, and quickly scale revolutionary options akin to fraud detection, compliance automation, and AI-powered buyer companies. The judges had been significantly impressed by Nan Shan’s capability to mix enterprise structure, reusable expertise property, and outcome-focused governance to create measurable enhancements in income development, operational effectivity, buyer expertise, and threat administration.
Knowledge & AI Influence: DBS Financial institution
DBS Banok, wins the two026 Data & AI Impact Award for institutionalizing AI as an working mannequin relatively than pursuing disconnected use circumstances. Its enterprise method combines the Advancing DBS with AI (ADA) platform and GenAI Flock gateway with reusable analytics property, accountable AI governance, cross-functional supply, and rigorous worth measurement. The financial institution additionally converts productiveness positive aspects into development by redesigning processes, reskilling staff, and redeploying capability into higher-value work. Greater than 70% of staff actively use DBS-GPT, producing over 1 million prompts every month, whereas staff have created greater than 10,000 brokers that may be shared via a curated library. GenAI Flock now powers greater than 430 AI use circumstances enterprise-wide w. Collectively, these capabilities helped DBS enhance the estimated annual financial influence of its AI initiatives to roughly S$1 billion in 2025.
Knowledge & AI Influence: Seize
Seize wins the 2026 Knowledge & AI Influence Award for creating an internal-facing, self-service platform to assist enterprise and company staff construct and run their very own AI-driven automations. Seize’s central AI group, Seize Know-how Options (GTS), developed Valet, a ruled agentic workspace that empowers enterprise capabilities to construct and personal brokers and automation workflows. It empowers enterprise groups to personal course of logic and outcomes, whereas GTS permits them to ship higher outcomes via governing platform, safety, and manufacturing controls. Course of redesign precedes automation, with human approval required for write actions and high-risk operations. The continuing human-in-loop mannequin builds belief and ensures efficient oversight of the brokers. Early outcomes exhibit measurable enhancements in workflow velocity and practical capability.
These winners exhibit that expertise excellence is not outlined by supply alone. The organizations acknowledged within the Forrester 2026 Know-how Awards present how expertise, structure, information, and AI can create enterprise confidence, enhance buyer and worker outcomes, and speed up sturdy development.
Be a part of us at Forrester’s AI Discussion board Singapore on August 20, 2026, or AI Discussion board Sydney on August 25, 2026, the place expertise leaders will discover learn how to put AI into motion and speed up development via buyer obsession.
