‘Lost count of…’: Vir Sanghvi slams Air India over frustrating experience, airline responds

Writer Vir Sanghvi shared his irritating expertise with Air India on social media and requested what number of occasions has the airline finished such issues with different passengers. 

Sharing an replace on his reserving from the airline, which confirmed him being downgraded, Sanghvi in a submit on X wrote, “I’ve misplaced rely of the variety of occasions @airindia has finished this to so many passengers? Why would premium passengers ebook on @airindia? Isn’t it time for Campbell Wilson to truly handle the airline? By no means occurred this frequently until @TataCompanies⁩ took over.”

His submit instantly struck a chord with different customers with one person commenting, “Have a sense that @airindia nonetheless operates like public sector even after privatisation. Govt VVIPs insisting on greater courses push paid passengers to decrease courses. I hope I’m unsuitable, however actions don’t appear to look as personal operator.” 

Sanghvi replied, “Nothing to do with personal or public. Unhealthy administration on the high is dangerous administration throughout the board. Very in contrast to the Tatas.” 

One other person additionally highlighted a private anecdote. “@airindia poorest service ever. They won’t even notify and the passengers endure badly. In my case a senior citizen my grandfather who’s 86 years outdated needed to wait 6 hours with out wheelchair though we paid for the service. And the airline takes no duty,” she wrote. 

The airline in its response, wrote, “Pricey Mr. Sanghvi, thanks in your time on the decision. As requested, now we have offered you with the small print of the fees for upgrading to enterprise class. Please relaxation assured that you’re eligible for a full refund in case of cancellation or compensation within the occasion of downgrading to financial system class. Inconvenience precipitated to you is deeply regretted and admire your type understanding.”