Life can throw curveballs, and coping with cash troubles is unquestionably one of many hardest components. Our crew is all the time right here to assist. We provide sort and personalised help for anybody going by powerful occasions. We’re right here to pay attention and work with you to search out options that make managing your debt simpler.
We all know asking for assist may be scary. Hear from some actual clients who did.
Actual assist from actual folks
I used to be so nervous, however I needn’t have anxious in any respect!
Our buyer, Cherry
Like many individuals throughout the UK, Cherry discovered herself falling behind on her power funds and the stress was making her current well being circumstances worse.
As a substitute of imposing strict fee deadlines, we work with every buyer one-on-one, discovering options that fit your distinctive state of affairs.
I now really feel assured that nevertheless lengthy it takes I’ll get again on monitor. Octopus have handled me as a human being reasonably than only a debtor with an account quantity. Thanks Dharmesh and Octopus, I shall be eternally grateful!
Cherry
Discovering you the most effective tariff to economize
Liam ensured that I’m on the most effective tariff and helped save me cash
Natalie’s state of affairs was a tricky one, however her expertise with Liam helped flip issues round. Liam offered some much-needed aid throughout a irritating time, ensuring she was on the most effective tariff.
He took the time to offer me actual useful recommendation. In occasions of disaster you want corporations that care, and I can actually say it’s the finest customer support I’ve ever had! This has taken a large weight off my shoulders
Natalie
Kindness goes a great distance
Certainly one of our clients, Bobby, left a beautiful overview after chatting with Daryl. His suggestions was bursting with positivity, and it’s clear that Daryl not solely met however exceeded expectations.
I left the dialog feeling valued, nicely taken care of and stress free
Bobby
Assist from the Octo-Help fund
Search assist from Octopus, they may enable you to!
Victoria
Having struggled together with her funds for some time, Victoria noticed herself moving into severe debt and stated she “couldn’t face speaking to anybody over the telephone”. She determined to electronic mail us as an alternative and shortly after, received in contact with Vee, certainly one of our specialists. We perceive that coping with debt may be overwhelming, so we have been blissful to assist over electronic mail.
“Vee assured me she would assist. After a couple of emails she sorted out a grant and a fee plan by direct debit. If anybody goes by the identical expertise please do not ignore it.” – Victoria
Typically, your state of affairs can name for monetary help. That’s precisely why we’ve our OctoAssist Fund and like Victoria, you could be eligible for a grant or different types of help.
Martin, I contacted Octopus and stated I used to be struggling on a low revenue. They requested me to finish a finances, which I did they usually have cancelled my standing cost for 3 months. At all times price asking in the event you’re struggling. Thumbs as much as octopus.
— Graham Wharton
(@Graham_Wharton) October 1, 2024
@OctopusEnergy have helped me to cut back a debt that I run up on account of not having the ability to afford to pay my payments. They’ve moved mountains to assist me and may’t thank them sufficient. Don’t suppose I shall be utilizing one other provider in any respect. Customer support is superb!
— Kevin Scallan (@ScallanKevin) October 2, 2024
If you end up in the identical state of affairs as any of those clients, please know that our crew at Octopus is right here to assist. All it’s important to do is attain out. We’re all the time right here to pay attention and enable you to discover a resolution that works for you.
Assist if you’re struggling to pay
This web page explains every thing you are able to do to get management of your payments, and all of the methods we will help.
The £30m Octo Help Fund
Our Octo Help fund has focused help to clients in want, from standing cost holidays to electrical blankets.
