Spotlight on… Nick, heat pump installer

Technically, I’m a low carbon heating assist engineer. However be at liberty to name me a specialist plumber, it’s fewer syllables haha.

Properly prepare, that is going to take some time! I began in College with a artistic course in Design and graduated with a level in advantageous artwork sculpture. It may appear fairly completely different to what I do now, however the course was centered on utilizing a number of supplies to construct and create fascinating merchandise – so not as completely different as you’d suppose!

I spent my mid 20’s caring for my in poor health mom and dealing in bars and eating places. After a two-year break, I ventured into completely different industries together with constructing and manufacturing the place I realized a number of helpful expertise.

Designing issues and making stuff, having the ability to take issues aside and visualise a brand new solution to put them collectively – that is been my life. I can work with any supplies to create one thing rather well, so entering into engineering truly made sense for me.

I utilized after my spouse and I purchased a flat and I switched our electrical energy supplier to Octopus after thorough analysis. They actually aligned with my values so I made a decision to use for a job on a whim. I shortly progressed and I’m on the trail to turning into an installer now which is thrilling.

I’ve labored in a number of completely different industries and I’m simply so pleased I’ve discovered someplace I will be for the lengthy haul. There’s a lot room for profession development, it’s simple to be enthusiastic about your future right here. I’ve been right here for over 2 years and I simply find it irresistible. From backside to prime, everybody at Octopus is pleasant, keen to talk, and open to new concepts.

So, my function is to enter our buyer’s houses to put in warmth pumps. Usually, we go in small teams of three or 4, divide the work and get began. The very first thing we do is clarify to the shopper what we’re about to do as a result of on the finish of the day, their happiness is what issues. We then get began on the pipework to alter the radiators and we match the warmth pump. It’s fairly a technical course of that takes a number of days, however I might say we’ve perfected the set up course of.

Aside from getting all of the technical points proper, I’m at all times aware of creating certain the method is nice for the shopper. It may be an inconvenience to get work carried out in your house, and it’s essential to make it as simple and pain-free as attainable.

We’re a quick rising firm and while that’s thrilling, it means we’re always hiring and coaching new folks. So, it may be a number of work however it’s fulfilling to see folks you’ve skilled actually develop into their roles.

There are such a lot of! However one from the opposite week involves thoughts, the place a job had a bunch of challenges that made it fairly a tough set up. It occurs fairly not often so we made an additional go to to the property to ensure the whole lot was working because it ought to. On this case, we stayed till midnight on Friday to complete up all the ultimate bits and I even returned on Monday to do some further rendering and portray work so the whole lot regarded as good as attainable. Fortunately, due to all of my earlier work expertise, I’m capable of do a number of random advert hoc jobs for our prospects to ensure they’re pleased. I obtained a textual content message from him that week saying it meant the whole lot to him that I’d gone the additional mile to ensure the job was effectively carried out. These are the moments you keep in mind.

Positively, the folks I work with. It sounds cliche, however I’ve made finest mates for all times right here. We now have a lot banter between us and day-after-day brings laughter and pleasure.

It is good as a result of we have got a great deal of folks, and every particular person simply brings new vibrancy into the corporate. We’re additionally rising an increasing number of numerous, which is massively essential. It’s about constructing groups and careers for folks.

Include an open thoughts and a assured, optimistic angle. You don’t need to know all of it, to know you may be taught all of it. And don’t be afraid to ask for assist, there may be at all times somebody right here for you.