Real help, delivered by real people, when it really matters

For too lengthy, power firms have didn’t see the people behind the payments. To most of the giants, a buyer is only a direct debit to be processed.

We’ve by no means seen it that approach. We all know that behind each account ID is a person with their very own circumstances, worries and wishes. One-size-fits-all service merely would not work when life will get robust.

That’s why we’ve targeted a lot on constructing a robust, steady security internet that catches you if issues go mistaken — and treats you want a human, not a statistic.

When you’re not in it day-after-day like we’re, it may be arduous to know precisely what this implies for folks.

Hear it immediately from our prospects:

We have been additionally the primary power firm to rent a workforce of certified social staff. This is not only a helpline. Our social work workforce assist prospects going through something from bereavement to hospital discharges. Generally, meaning serving to a pensioner monitor down advantages they did not know they have been entitled to. Different occasions, it’s arranging a brand new chair for a buyer with mobility issues, or flagging a missed medical appointment that acquired misplaced in a pile of unopened publish. They’re all the time there to assist.

What issues most to us is that we’re making a distinction when folks need assistance. And we’ve just lately obtained some information that implies our method is working.

9 years. 9 wins

For the ninth yr in a row, we have now been named a Which? Really useful Supplier.

Which? takes its suggestions very critically as a result of it is aware of that they’ll make an actual distinction to folks’s lives. It surveyed nearly 12,000 prospects and did a rigorous investigation into 18 power corporations, digging into insurance policies and practices to work out the place Britons ought to take their customized.

Whereas Constantine is operating out of tentacles to carry the trophies, we’re way more within the information behind the win.

We all know we’re not excellent, so we’ll all the time preserve striving to get higher. We hit a buyer rating of 79% and acquired most factors for the way we glance after prospects who want further assist. That final one is a degree of explicit pleasure for us.

The youngest “most admired” firm ever

We have been honoured final week to be named Britain’s Most Admired Firm 2025 by Echo Analysis and the London Inventory Trade.

This award is often gained by firms which were round for 100 years (previous winners embrace Rolls-Royce and M&S). We’ve solely been right here for 10.

We’re, actually, the youngest enterprise ever to take the highest spot. That is large for us, not due to the title however as a result of it exhibits that placing prospects on the coronary heart of an power firm actually works.

Lastly . . .

To each buyer who has put their religion in us: thanks. You selected the pink, tentacled new child on the block over the outdated giants, and also you’re the rationale we’re nonetheless working flat out to make this trade higher.