Donna-lee Ginsberg lately joined GeoPoll because the Analysis Supervisor in control of the Latin America area. In her function, based mostly in Panama Metropolis, Panama, she might be overseeing analysis and managing consumer and associate relations within the area. She had the dialog beneath with Frankline Kibuacha on her journey in analysis, her function, and being profitable in LATAM.
1. Welcome to GeoPoll, Donna-lee! Let’s begin with what sparked your curiosity in analysis and knowledge and the way you bought into the sector.
Thanks! It’s so nice to be right here. Generally it seems like I used to be born a researcher! I’ve at all times been curious. Curiously understanding myself, the world, the folks round me and, I’ve at all times been a little bit of a math-nerd and felt very comfy round and dealing with numbers, particularly creatively. I didn’t examine analysis—I accomplished my honors in Economics (and I’m nonetheless extremely motivated and captivated with Economics). However, in fact, Economics and the evaluation thereof requires a variety of analysis, knowledge, vital considering and understanding, so my diploma and my passions helped me land my first job as a Analysis Government at Nielsen. That’s the place I fell deeply in love with knowledge and its energy to information and rework not solely nations economically however firm methods and choices—serving to companies finest meet their prospects’ wants by understanding folks – all by means of utilizing numbers creatively – what a dream.
Analysis and considerate data-driven deduction – I actually fell in love with this recipe.
2. How has your profession developed by means of completely different analysis methodologies and industries?
I used to be fortunate sufficient to work with and for Unilever for a giant a part of the primary half of my profession—the place the client is on the coronary heart of every part. My ardour for knowledge, buyer analysis, and the symbiosis of retail and advertising and marketing was deeply influenced by my time at Unilever, the place I spent my time facilitating the partnership between knowledge, advertising and marketing, and buyer groups. My curiosity grew additional after I started to discover analysis past the realm of pure retail measurement after I joined TNS, the place I developed abilities that tapped into the delicate, extra qualitative aspect of understanding the client. There are such a lot of behaviors pure buying knowledge would by no means uncover as a result of a lot of what we do as human beings is unconscious. Even our likes and dislikes are sometimes deeply rooted in our unconscious, making them practically unattainable to articulate consciously. After being uncovered to lovely and good qualitative methods and strategies that permit researchers to ask the query with out asking the query—I noticed how we might even higher serve prospects – past knowledge. Not simply in what we provide them however in how we talk, communication in spite of everything is every part. You possibly can have a coverage, an thought, a enterprise, a message, a product – however for those who don’t know find out how to talk it clearly and meaningfully to the suitable folks.
The dream is misplaced and what a disgrace.
I ultimately discovered myself at Mr. Value—the most important and most prolific style retailer in South Africa. A real honor to work for an additional exceptionally dynamic and inventive enterprise that places its prospects first, proving that this strategy constantly delivers wonderful enterprise outcomes. Then in 2021 after a really turbulent interval in my private life – dropping each of my dad and mom unexpectedly inside the area of 11 months – I wanted to maneuver on, each in my profession and geographically and fairly spontaneously (and courageously!) moved to Panama, Central America. Round that point, I began working with Meta on their B2B enterprise, additional growing my qualitative analysis abilities—however this time, within the B2B area, the place the enterprise is the client. It was fascinating. At Meta, the main target wasn’t on asking the “proper” questions—as a result of there aren’t any proper questions—however on constantly asking extra questions. I realized find out how to qualitatively assess enterprise sentiment and decision-making processes within the tech area, working with a number of the most really good minds and matters like Privateness, Integrity, Synthetic Intelligence and their notion and adoption amongst companies.
3. What led you to GeoPoll, and what excites you most about your function?
GeoPoll had been on my radar since my Unilever days as a analysis firm that was really revolutionary and agile from the very starting. The piloting of cellular knowledge assortment in Africa at all times left me in awe – GeoPoll was assembly folks the place they’re at and at scale! This was an organization working on the intersection of expertise, human and worldwide growth, and agile insights for enterprise progress throughout all demographics – all very early within the sport.
Coming from South Africa and dealing in analysis, I used to be conscious about how troublesome it was to achieve sure demographics—particularly quantitatively. So when GeoPoll took off, I believed, effectively, that’s a wise enterprise! I had at all times admired how GeoPoll leveraged cellular analysis to fill an important hole in knowledge assortment, notably in rising markets the place conventional methodologies usually fall brief.
I used to be additionally now prepared for a task that aligned with my ardour for rising markets, agile analysis, and large-scale data-driven affect. GeoPoll was an ideal match—combining my expertise in each quantitative and qualitative methodologies with my need to work on initiatives that affect real-world choices throughout LATAM (the place I now reside), Africa (the place I’m from) and a enterprise that leads by innovation, it was a no brainer.
What excites me most about my function at GeoPoll is being a part of an organization the place my voice is heard, my opinions matter, and I can immediately form the work we do. It’s extremely fulfilling to know that at GeoPoll isn’t nearly numbers and insights—it has the facility to make an actual distinction on the planet from the within out. Whether or not it’s serving to manufacturers higher perceive their shoppers, supporting humanitarian efforts, or informing coverage choices, the affect is tangible, and we’re dedicated to doing this smarter, sooner and with extra affect daily. Being in an area the place I can contribute meaningfully, collaborate with good minds, and be a part of one thing that actually issues—that’s what makes my function at GeoPoll deeply rewarding.
4. What alternatives do you see for data-driven decision-making in LATAM, and the way do you assume GeoPoll may also help organizations on this area?
The World South is basically misunderstood in some ways, and I imagine LATAM much more so. Being a part of the “Americas,” but basically completely different from North America, it’s a disservice to lump LATAM into the identical frameworks we use to grasp and serve North America—and even Africa and Asia.
In my 4 years dwelling in Panama, I’ve seen many similarities between LATAM and Africa. However I’ve additionally seen how deeply nuanced the area is, formed by wealthy, numerous, fascinating, and highly effective cultures. And I exploit the phrase highly effective deliberately—as a result of LATAM, as a area and a tradition, is highly effective. That’s why it’s vital that we make investments time, effort, and sources into really understanding these nuances, quite than counting on broad-stroke assumptions.
This is applicable not simply from a enterprise perspective but in addition from a social one. Whether or not addressing the humanitarian crises LATAM faces or supporting the area’s growth by means of funding, the objective ought to by no means be for LATAM to develop into like North America or wherever else.
As a substitute, the world wants to raised perceive who LATAM actually is and facilitate extra of that.
5. What traits are you seeing in analysis and knowledge assortment, and particularly in LATAM?
One of many greatest shifts we’re seeing in analysis and knowledge assortment—particularly in LATAM—is how expertise is making insights extra fast and accessible, but on the identical time, there are nonetheless enormous gaps in understanding. There’s an growing reliance on digital instruments, cellular methodologies, and AI-driven evaluation, which permits us to get nearer to the patron in actual time. However the problem stays: how will we be sure that we’re reaching all folks, not simply those who’re best to achieve? In LATAM, similar to in Africa, there are deep cultural nuances that may’t at all times be captured by means of conventional surveys alone. That is the place revolutionary analysis strategies—equivalent to mobile-based knowledge assortment and revolutionary qualitative methods—have gotten important. Folks on this area have robust opinions and a strong voice, and it’s as much as us as researchers to design research that don’t simply scratch the floor however really uncover the ‘why’ behind behaviors, perceptions, and choices.
6. GeoPoll lately opened a name middle in Panama. How do you see this shaping analysis within the LATAM area?
The decision middle in Panama is a sport changer. It’s one factor to conduct analysis remotely, however having a bodily presence within the area brings us a lot nearer to the realities of LATAM—what persons are experiencing proper now quite than simply counting on outdated or secondhand data. We noticed this firsthand in our current Central America Migration examine, which was carried out from our Panama-based middle. Having educated native interviewers made all of the distinction—they perceive the context, they communicate the language and in a approach that resonates with respondents, they usually can probe in ways in which a web based survey by no means might.
The sort of human-led analysis is vital, particularly in areas the place migration, financial uncertainty, and safety issues are shaping on a regular basis life. Past that, the Panama name middle additionally strengthens belief. In lots of LATAM markets, persons are skeptical of analysis in the event that they don’t really feel a connection to who’s asking the questions. By being right here, by talking their language (actually and culturally), we’re not simply gathering knowledge—we’re constructing relationships, and that’s what results in really significant insights.
6. LATAM is a giant bloc, how do you strategy challenges equivalent to cultural range and ranging market situations when conducting analysis within the area?
LATAM like Africa, just isn’t a rustic. It’s vital to respect and perceive every nation inside the area – the character of the land itself and the way this influences tradition (i.e. Andean Tradition vs. Caribbean Tradition) – these nuances are essential, fascinating and when companies really put money into understanding these cultures BEYOND the borders of nations, not solely will they play a task in uplifting the communities and other people inside LATAM however companies will flourish since you are really reaching and understanding who the actual LATAM buyer is. And while you really attain and perceive who the actual buyer is, enterprise success naturally follows.
7. What drives your ardour for market analysis and serving to organizations make data-driven choices?
I imagine analysis is among the strongest instruments that carry us nearer to essentially understanding one another and ourselves as human beings. It’s past Firm and. Buyer, Nation and Inhabitants. We’re constantly in analysis with one another. Analysis permits us to construct a relationship with our prospects, with our folks. It permits us to carry that relationship to life and deepen the relationships whether or not it’s a enterprise and its buyer or a authorities and its folks.
For me, analysis is really the important thing that unlocks all alternatives for us to enhance as a humanity and as professionals.
8. What do you assume units GeoPoll aside from different analysis firms?
The flexibility to pivot as rapidly because the market is altering. We reside in a world the place now greater than ever, the one factor that’s sure is that nothing is for sure. GeoPoll is an organization that thrives on values that constantly questions the norm, the way in which issues have at all times been achieved – is that the suitable approach? Is there a greater approach? GeoPoll is an organization that actually embodies considered one of my favorite philosophies from Nelson Mandela “every part appears unattainable till it’s achieved”.
The corporate is agile sufficient to shift with the market whereas nonetheless constructing relationships with deep integrity—with workers, shoppers and respondents. And that’s why the info we ship isn’t simply insightful—it’s grounded in reality. At the same time as the reality itself continues to evolve.
9. What’s a enjoyable reality about Donna-lee that individuals may not know?
Enjoyable Reality – I’m equally obsessive about each cats and birds!
Sobering Reality – In 2018, I misplaced each my dad and mom inside the area of 11 months on the age of 32. Changing into an orphan at that stage of my life was one thing I by no means anticipated. Grief has a approach of reshaping you, breaking you aside whereas concurrently rebuilding you into somebody new—for those who permit it. As troublesome and painful because the journey has been, it has additionally been profoundly transformative, educating me resilience, perspective, and a stage of acceptance and compassion so deep it’s arduous to articulate. I might by no means totally seize its affect in only a few phrases however what I can say with certainty is that loss, although brutal, has modified me for the higher in methods I by no means, ever might have imagined.
