Each Octopus buyer will get a devoted help crew. Meet the groups at London HQ.
We all know how irritating it’s to be handed from individual to individual if you simply need assistance.
As a substitute of the same old maze of “please maintain whereas I switch you to somebody who may really know one thing about this” we have created one thing fairly particular.
Once you swap to Octopus, you are given to a crew of vitality specialists (normally between 10-15 of them). Every crew is totally answerable for a smaller group of shoppers, like a mini-business inside Octopus, with its personal ‘CEO’. Your vitality specialists are customer support superheroes with the coaching and instruments to deal with absolutely anything you want from starting to finish.
This implies if you name, you are not simply one other voice within the void, you are chatting with your crew.
Usually the identical pretty one who helped you final time.
To not toot our personal horn (after all, we’re not excellent) however the outcomes communicate for themselves. We are the UK’s most awarded vitality provider, with eight consecutive wins as Which? Really useful Supplier of the 12 months, a 4.8 star Trustpilot ranking, and a median cellphone wait time of round a minute.
Learn on to get to know the Octopus buyer groups in London.
Meet our London vitality specialists
Powering sensible customer support and even higher vibes.
If Octopus Vitality had a beating coronary heart, it would simply be our London workplace.
At present, we’re all throughout the UK from Manchester to Brighton, however London is the place our very first buyer groups had been born again in 2016. It is our principal hub, the place buyer help sits aspect by aspect with advertising and marketing, tech, information and extra. And naturally our founder Greg is at all times bouncing around the workplace chatting to folks over a cuppa.
Erin, Daisy and Lizzy are only a few of the sensible ‘mini-CEO’s main groups to help your each want.
Meet Erin
Erin joined Octopus as an vitality specialist and have become a crew chief below a 12 months later. Now she leads a 17-person crew, helps form recruitment and wellbeing, and is likely one of the driving forces behind the nice and cozy crew tradition within the London workplace.
“It was quick, however I knew I needed to steer. My crew is unbelievable and I really like what I do.”
Enjoyable truth: Erin bought her scuba diving license at age 12 within the Crimson Sea.
A few of Erin’s favorite recollections?
“A lady known as after Christmas, not for herself, however for a 90-year-old neighbour with no heating. We despatched a heater to an Argos close to her that very same day. Her daughter emailed me later and it nonetheless makes me emotional.”
“One in all my crew has a pen pal now; a buyer going by way of a tough time. She checked in throughout a name, they usually stayed in contact. He’s simply landed a brand new job and mentioned he was so grateful for our crew for taking the time to pay attention. It was actually shifting.”
“I only recently over-heard a name the place an 87-year-old buyer mentioned, ‘You are my favorite particular person this week!’ and the vitality specialist on my crew mentioned, ‘No, YOU’RE my favorite particular person this week!’”
Meet Daisy
Prospects with a wise tariff and, typically, good house tech like a Zero Payments house, photo voltaic panels, warmth pumps or an electrical automobile) get taken care of by devoted ‘good groups’.
Daisy leads one in all them:
“My crew was the primary within the enterprise to take care of good tariffs. It began as a trial and will’ve gone both approach. However we liked the problem. Now there are ‘good groups’ all throughout Octopus, it’s superb to be a part of one thing so forward-thinking!”
“After I joined, I used to be shy. I didn’t know what I used to be able to. Now I’ve offered at international conferences, spoken in entrance of 1000’s, and helped my very own crew members do the identical. That’s what I’m most pleased with.”
Meet Lizzy
Lizzy leads Workforce A — the first-ever Octopus buyer crew. She brings coronary heart, humour and a deep sense of care to the whole lot she does.
“I began as an vitality specialist simply after uni. I needed to work someplace that matched my values on sustainability, folks and function, and Octopus felt like the correct place.”
Lizzy’s had her personal share of shifting buyer experiences:
“A buyer as soon as advised my crew member about his journey to seek out his organic household. We despatched him a voucher to assist with the journey. A couple of months later he despatched us a full photograph album and a handwritten letter. I maintain it on my desk.”
“In my first week, I spoke to a buyer going by way of most cancers therapy. She known as me ‘Pretty Lizzy’. We swapped cat photographs and chilli recipes. It had nothing to do with vitality, however the whole lot to do with being human.”
Enjoyable truth: Lizzy is expounded to Cillian Murphy.
Our pretty workplace staple, Workplace Supervisor Adam
Workforce love
The London workplace isn’t nearly buyer care; it’s fairly magical behind the scenes, too.
“From day one, I used to be inspired to go above and past for patrons and colleagues. We actually look out for one another. I’ve despatched flowers, electrical blankets, even Lego flowers to a teammate recovering from surgical procedure. After I broke my knee snowboarding, the crew paid for me to get to work safely. That sort of care is uncommon.”
Lizzy
“We’ve bought such robust friendships – we work exhausting, however we’ve additionally bought crew conferences the place we play board video games collectively. Outdoors of labor, we go on pub crawls and hang around. It’s the sort of closeness that makes our work higher.”
Daisy
“After work, we do sip and paint nights, cinema membership, unplugged classes the place we ditch our telephones, and even a Japanese artwork workshop the place we fastened damaged bowls with gold paint. It is a pretty strategy to spend time”
Erin
Protecting spirits excessive and tails wagging on the HQ
VIPs (like Idris Elba!) casually dropping by for chats with the crew
