Making funds less complicated
Refunds at the moment are quicker and higher
Managing your power funds should not be difficult.
We have simply made refunds quicker than ever (1-2 days, quickest of any main provider), and you’ll normally type all of it your self by way of the app.
Plus: our new refund genie helps you resolve how a lot credit score it’s best to go away in your account to see you thru winter. Here is a sneak peek at it on my account. You possibly can log in and check out yours right here.
Placing you answerable for your funds
In our new YouTube sequence, Chief Advertising and marketing & Product Officer Rebecca breaks down the distinctive instruments we offer you to make paying easy, from the Refund Genie to the Steadiness Forecast.
Every little thing you want to handle your funds is in a single place. Wish to change your month-to-month Direct Debit or request a refund? Make a one-off fee? Have a query a couple of invoice? It is all there, defined clearly with fast hyperlinks to do what you want.
Preventing for you
We’re launching Rewire: a brand new publication on the state of British power payments
If you happen to’d like to grasp what’s actually occurring with power costs, Rewire is your information. Our new publication will clarify why costs are so excessive and the options that might deliver them down. It is the larger image stuff that issues, defined in a means that truly is smart
Watch our webinar: “Why payments are excessive and what we will do”
Since December, we have been internet hosting webinars the place Octopus specialists speak stay with actual prospects in regards to the stuff you care about. Throughout our final session, Jack, Head of Coverage and Alex, Head of Regulation unpack what’s really driving power payments (wholesale power, networks, coverage prices), why fuel so usually finally ends up setting the electrical energy worth, and what reforms might genuinely deliver prices down.
Discover out what the Autumn Finances means on your invoice
The Autumn Finances 2025 revealed that round £134 of coverage prices are being faraway from the standard yearly power invoice beginning April 2026. We have damaged down precisely what’s altering, and what it really means on your pocket.
Invoice-busting house power recommendation
Cease shopping for these widespread power myths
Are you leaving your fuel heating on low all day considering it saves cash? Washing every thing at 40 levels or leaving units on standby? These widespread habits could possibly be costing you a whole bunch. We have damaged down the ten largest power errors folks make and the best way to repair them.
(And remember, we have heaps of nice power tricks to save as much as £500 a 12 months).
From the Octopus group
Meet Octo-Lady, the superhero comedian created by 13-year-old Catalina from Bathtub, who loves Octopus Power a lot she drew a comic book about sustainable Santa delivering warmth pumps throughout the UK. It’s on show at CEO Greg’s desk as a result of that is what it is all about: seeing the subsequent technology as excited a couple of inexperienced future as we’re.
If you happen to’re struggling, we’re right here
Power costs are too excessive proper now, and that is not your fault. We’re doing every thing we will to repair that – however for now, we all know many individuals want additional assist.
If you happen to’re apprehensive about conserving on high of your payments, our £40 million Octo Help fund is right here to assist. We provide bespoke assist together with free electrical blankets (we have given out 60,000 to this point to assist aged and medically weak prospects preserve heat for much less), standing cost waivers and far more.
You can too repair your costs beneath the value cap to guard your self from will increase within the 12 months forward. We stay the one massive provider that is at all times saved normal costs beneath the power worth cap.
Our group is at all times right here to assist – if you wish to speak, simply get in contact.
